At STV Jute Fibre, we are committed to ensuring a smooth and reliable delivery process for our customers worldwide. Please read our delivery policy to understand the shipping procedures, estimated delivery times, and other essential details.

1. Shipping Coverage

We ship our jute products globally, ensuring timely and secure delivery to customers across different regions.

2. Processing Time

• Orders are typically processed within 2-5 business days after payment confirmation.
• For bulk or custom orders, processing times may vary based on order size and specifications.

3. Shipping Methods & Estimated Delivery Time

We use trusted shipping partners to ensure safe and prompt delivery. Estimated delivery times are as follows:

• Domestic Shipping (Bangladesh): 3-7 business days
• International Shipping: 10-30 business days, depending on the destination and shipping method.

Please note that delivery times may vary due to factors such as customs clearance, logistics delays, and unforeseen circumstances.

4. Shipping Costs

Shipping costs depend on the destination, order size, and shipping method selected. The final shipping fee will be calculated at checkout or upon order confirmation.

5. Bulk & Wholesale Orders

For bulk and wholesale shipments, we coordinate customized shipping solutions to ensure cost-effective and efficient delivery.

6. Customs, Duties & Taxes

For international orders, the recipient is responsible for any applicable customs duties, taxes, or import fees imposed by their country. STV Jute Fibre is not liable for delays caused by customs procedures.

7. Order Tracking

Once your order is shipped, we provide tracking details (if available) to help you monitor your shipment’s progress.

8. Delivery Issues & Support

• If your order is delayed beyond the estimated time, please contact us at info@stvjutefibre.com for assistance.
• In case of lost or damaged shipments, kindly notify us within 7 days of delivery to initiate a resolution.

9. Contact Us

For any delivery-related inquiries, feel free to reach out to us:

📍 Address: 708 Jashore Road, Daulatpur, Khulna, Bangladesh
📞 Phone: +88 041774153
📧 Email: info@stvjutefibre.com / sharifshahiduzzaman@gmail.com